Privacy Policy for Over the Top Solutions, LLC

Effective Date: 11/16/2024

Over the Top Solutions, LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services.

Information We Collect

We collect the following types of information:

1. Information You Provide to Us

  • Contact Information: Name, email address, phone number, and any other details you provide via our contact forms or communications.

2. Information Collected Automatically

  • Cookies: We use cookies to enhance your browsing experience, analyze website traffic, and tailor our content. You can adjust cookie settings in your browser preferences.

  • Log Data: Information such as your IP address, browser type, operating system, referring URLs, and date/time stamps may be logged automatically.

  • Analytics Data: Tools like Google Analytics are used to gather insights into website performance and visitor behavior.

3. Information from Third Parties

  • Data provided by third-party services that you interact with (e.g., payment processors or social media platforms).

How We Use Your Information

Over the Top Solutions respects your privacy. By opting into our SMS messaging service, you agree to the following items regarding how we handle your data

  • Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third party reservation systems.

  • Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products and services.

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  • Data Retention: We retain you information as long as you are subscribed to our SMS service. You may request deletion at any time.

  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency varies.

  • Contact Over the Top Solutions at 865-868-3399 or info@overthetopsolutions.com for HELP or to STOP receiving messages.

  • Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to info@overthetopsolutions.com or 865-868-3399. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

  • You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

  • Non-sharing Clause: We do not share your data with third parties for marketing purposes. Over the Top Solutions will not sell, rent or share the collected mobile numbers.

  • Mobile opt-in and consent are excluded from any sharing in this policy; opt-in information is never shared.

We use the information we collect for the following purposes:

  • To respond to inquiries and provide customer support.

  • To process orders and transactions.

  • To send promotional emails or newsletters (only if you opt-in).

  • To improve our website and services through analytics.

  • To comply with legal obligations or enforce our Terms of Service.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to help us enhance your experience. By using our website, you consent to the use of cookies as outlined below:

Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functionality of the website.

  • Performance Cookies: Help us understand how visitors interact with our site.

  • Marketing Cookies: Used to display personalized advertisements based on your browsing history.

Managing Cookies

You can control cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

Sharing Your Information

We do not sell or rent your personal information. We may share data in the following circumstances:

  • Service Providers: With trusted third parties who assist us in delivering our services (e.g., hosting providers, payment processors).

  • Legal Obligations: When required by law, or to protect our rights and safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request the deletion of your personal information, subject to legal and contractual restrictions.

  • Opt-Out: Unsubscribe from promotional communications by clicking the "unsubscribe" link in emails or contacting us directly.

Data Security

We implement industry-standard security measures to protect your data. However, no online service is completely secure, and we cannot guarantee absolute data security.

Children’s Privacy

Our website and services are not directed at children under 13, and we do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

By using our website and services, you agree to this Privacy Policy and/or Terms and Conditions. Thank you for trusting Over the Top Solutions, LLC with your personal information.